Refund & Returns Policy for Dickson’s Emporium

Last updated: September 1, 2025

At Dickson’s Emporium (emporium.rsdickson.net), we want you to be fully satisfied with your purchase. Please read this policy carefully, as it explains how refunds, returns, and exchanges are handled for our products and services.

1. Physical Products

  • Eligibility: You may request a return within 30 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in the same condition as received.
  • Process: To initiate a return, please contact us at [insert email]. We will provide instructions on where to send your item.
  • Shipping Costs: Return shipping is the responsibility of the customer unless the item was damaged, defective, or incorrect upon arrival.
  • Refunds: Once your return is received and inspected, we will notify you and process the refund to your original payment method (excluding shipping fees, if applicable).

2. Digital Products (Downloads, E-books, Music, etc.)

  • Due to the nature of digital goods, all sales of downloadable products are final once the file has been accessed or downloaded.
  • If you experience a technical issue preventing you from accessing your digital product, please contact us within 7 days of purchase, and we will work with you to resolve the issue.

3. Online Services (Consulting, Lessons, Web Design, etc.)

  • Cancellations: Services may be canceled up to 48 hours in advance of the scheduled time for a full refund.
  • Late Cancellations: Cancellations made less than 48 hours in advance may receive a partial refund or credit at our discretion.
  • Completed Services: Once a service has been rendered, it is non-refundable.

4. Courses or Time-Released Content

  • If a course is delivered in installments (e.g., weekly lessons), refunds will only be available before the second module/session is accessed.
  • After that point, no refunds will be issued unless required by law.

5. Exchanges

  • Physical products may be exchanged for a different size or variant, subject to availability.
  • Customers are responsible for return shipping unless the exchange is due to an error on our part.

6. Contact Information

For all refund or return requests, please contact:
📧 Email: richard@rsdickson.net
📬 Mailing Address: Richard Dickson, 155 Bradford Pl, Lavonia, GA 30553